The most common question a new VoIP customer will always ask is “Can I keep my existing number?” It’s one of those questions that no matter how many times you have heard that you can do this when switching from a traditional phone line to VoIP usage, people still want it confirmed. In order to keep the number, it needs to be ported to the new provider. Here Call 48 explains what number porting is and how to port your phone number over to us.
To keep the old phone number it needs to be moved by a method called Local Number Portability (LNP), or “porting”. Porting is a process which allows users to move their phone numbers from one network or provider to another. There are a number of reasons why someone may wish to do so such as contact consistency, memorability (do you know anyone’s phone number that’s not saved in your phone?), publicity and company branding.
Porting a number from the traditional phone line to VoIP is possible, but not always an available service. In many cases, the former provider will only port for a ‘goodbye’ fee. It’s done mostly in an last-ditch attempt to keep you as their customer and also as a severance payment. In landline to VoIP transitions, local number portability encounters a only few challenges. For one, telephone providers may be restricted in their network’s reach, so users transferring to another city or country simply go out of bounds. As well, local number portability requires a person or business’ registration to match the records both providers have on hand, meaning a number assigned to different individuals, although in the same company or family, does not work.
If you are switching from traditional phone landlines to VoIP, you’ll find the change very simple with only a few steps. All you have to do is activate an account, plug-in a call device, disable the old phone line, and you are off making VoIP calls! Businesses may spend additional time configuring voice menus and other fun VoIP capabilities to suit their needs, but the whole process is incredibly straightforward nonetheless. From VoIP provider to VoIP provider, however, porting cannot typically happen because users do not own the virtual numbers assigned; they instead belong to the network as a whole.
Call 48 assigns all numbers automatically through our proprietary backend VoIP Portal system. It provides a wide variety of local and toll-free number area codes to pick from, so users will find their options abundant. See for yourself and follow this link through to the DID numbers page. Speaking with the VoIP provider directly is also a good move to see if there are exceptions or alternatives, so do not hesitate to get in touch.
To get more information about number porting, please contact a member of the Call 48 porting team to see if you can take your number with you to VoIP.