Resellers are used to their customers asking if they can keep their phone number when they initially make the switch to VoIP services and solutions. What they are really asking is if their number can be ‘ported’ to their new provider.
Porting, or more formally, Local Number Portability (LNP), is exactly that, the process of transferring a phone number from one service provider to another. When switching to a new business phone service, if you want to keep your existing phone number you will need to take action to transfer your phone number(s) from one provider to the other. This is where the process, called ‘porting’, occurs.
The customer’s part of porting providing the details of a port and initiating a request with their provider. The provider’s part is working with other providers to complete the port request and updating the customer on the status of the port request.
If you’re planning on switching phone service providers, notify both parties early to understand what your business phone number porting options are. This reduces the likelihood of unexpected changes to your business operations, and gives you time to evaluate alternatives in case a port is not possible. There are a few instances in which a phone number cannot be ported to a new provider.
So wait, with all this paperwork, you may be wondering if porting a number legal? Absolutely. Non only is it legal it is also heavily regulated as well. The Federal Communications Commission (FCC) actually mandated porting and also included the process in the Telecommunications Act of 1996.
To learn more about local number porting, contact the Call 48 porting department.