Call 48 Guide to CPaaS Solutions

CPaaS is the latest industry buzzword. But what does it mean and what can it do for your business? Here Call 48 explains what our powerful CPaaS solutions are and why you’re going to want them.

CPaaS 101

CPaaS stands for ‘Communication Platforms as a Service’. CPaaS solutions give you access to real-time communication options, with flexibility as to what communications you’re using and how you are accessing those communications. CPaaS uses APIs (application program interfaces) to intertwine different communication methods into your existing business applications. So, the applications you are already using for your business can now have more communication features and functionality with CPaaS. 

CPaaS vs. UCaaS

Don’t let the similar letters fool you, these two are still different. UCaaS is Unified Communications as a Service, and is a platform that is dedicated to all your different communication methods in one handy place. UCaaS is great if you want to have all your communications in one spot. Where CPaaS stands out against UCaaS the most is that instead of bringing all of your communications to a new platform, it allows you to communicate through platforms you are already utilizing. So, you get the features you know and the communication capabilities that your customers want to use.

CPaaS Biggest Features For Your Business

The biggest benefit of CPaaS bar far is the flexibility it offers. Plus, it ensures future-proofing. Meaning that when new features are available, the APIs are prototyped, implemented, and released much faster than in-house developments. Because Call 48 CPaaS is offered via cloud, it allows businesses to easily jump in with minimal cost. Because it is cloud-based and uses the infrastructure of the provider, businesses don’t need to spend major CAPEX.

If you are looking for a more flexible communication option that’s designed with your business in mind, contact Call 48 today. We’d love to answer any questions you have and help you learn where our CPaaS can take your business.

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