A customer keeps their number because the number is ‘ported’ from a network to a provider. When the number is local, this is referred to as Local Number Portability (LNP). Call 48 has worked hard to make sure that porting your local phone numbers is as simple and fast as possible. With our proprietary back end system called VoIP Portal, numbers are assigned automatically and updated in real time. In addition, there are also a wide variety of local and toll-free number area codes to pick from, so users will find their options abundant.
Porting a number from a standard telephone provider to VoIP is possible, but not always an available service, and believe it or not, not all phone numbers are actually eligible for a porting transfer. Providers often will only port numbers away for a fee. But when porting a number from one VoIP provider to another, porting does not commonly happen because users do not own the virtual phone numbers assigned. Most of the time, they actually belong to the network as a whole.
In service to VoIP porting, LNP transfers will see a few challenges. First, some telephone providers may be restricted in their network’s reach, so users transferring to another city or country simply cannot be done. Local number portability requires a person or business’ registration to match the records both providers have on hand, meaning a number assigned to different individuals, although in the same company or family, does not work. Speaking with the VoIP provider directly is also a smart move to see if there are exceptions or alternatives.
There are also many reasons why a customer will want to keep their number. Their customers know their number. Sometimes they find their number memorable or if it’s a business, perhaps there is some branding behind the number. But regardless of the reason, “Can I keep my phone number?” is a question customers always ask. Let Call 48 give you the easy answer of yes to them. Contact one of our sales representatives can hook you up with a free demo of VoIP Portal.